Students using an iPad. Used as a link to access NYCDOE Learning Portal website
Technology: Getting a Device and Internet Access

We are committed to making sure that all students can successfully connect to online learning during their at-home learning days.  If your student has not already received a device, click the device photo below to fill out the Device Request Form.

remote learning logo/Link to device request
• Borrowed devices should be used for school purposes only and kept in a secure location. 
• If you are using your own device, make sure it meets the technology requirements for online learning.

• If you do not have internet access at home, The DOE device comes internet ready. 

• If you are having trouble connecting to Google Class, Google Hangouts, Zoom, or any of our online learning resources, contact you students teacher as well as Technology support 1-718-935-5100.

Tips for Successful At-Home Learning

At-home learning will look different than a typical school day. The amount of time your child should be expected to engage in learning activities will vary by age and grade level. The expectations below are guidelines. If your child is not able to complete at-home learning assignments within the time periods recommended below, contact your child’s teacher to discuss a modified assignment load.

  • Make sure your child has a quiet place to work (ideally a desk or table) and the school supplies they need. Try to remove distractions like the television or other technology not needed for learning. 

Suggested Amounts of Time for Synchronous Instruction







65-75 Minutes

70-80 Minutes

80-90 Minutes

120 Minutes


75-85 Minutes

80-90 Minutes

90-100 Minutes

120 Minutes


80-90 Minutes

90-100 Minutes

15-110 Minutes

130 Minutes


90-110 Minutes

100-120 Minutes

100-150 Minutes

150-210 Minutes

Update on DOE Distributed iPad

The DOE is working hard to ensure students across New York City have the technology they need to learn remotely. As of March 25, 2020, the DOE began delivering internet-enabled iPads to students across the city. Please be patient, not all iPads have been distributed yet. When you get yours, please inform your child’s teacher. The following instructions should help you set up.

1. Double check that the iPad is connected to the internet.

All DOE iPads should come internet ready. If, however, for some reason the iPad is not connecting to the internet, help the student do the following:

1.    Go to the Settings app.

2.    Select Cellular.

3.    Turn on Cellular Data.

4.    Tap Cellular Data Options.

5.    Verify that LTE and data roaming are turned on.

If the student still has trouble connecting to the internet, they should call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). Note that they should ONLY call this number to ask about setting up their iPad or accessing learning applications. They should not call to check on the status of a device request. See iPad Distribution for information and timelines around devices.

2. Confirm their iPads have the correct applications installed.

In addition to standard iOS apps (Calendar, Clock, Photos, etc.) all DOE iPads should come with the following apps:

  • Adobe Acrobat 
  • Axis 360
  • Chrome 
  • Cisco Security 
  • CrowdStrike 
  • Flipgrid 
  • Freegal Music 
  • Google apps: Classroom, Docs, Drive, Gmail, Hangouts, Sheets, Slides, Translate 
  • Microsoft apps: Excel, OneDrive, OneNote, PowerPoint, Teams, Word
  • OverDrive 
  • Queens Library 
  • RBDigital 
  • SimplyE 

For security reasons, students cannot download apps to their iPads. They should have all of the above apps already installed, however, so if one of the above applications is missing, students should call the DOE Service Desk at 718-935-5100.

A note about Zoom: many schools have asked about adding Zoom to the iPads. The DOE will send out another announcement when a deployment approach has been solidified.

3. Help them sign into applications with the correct username and password.

  • For all Microsoft applications, students should sign in with their DOE student account. If they don’t know their account info, here’s how they can find it.
  • For all Google or G Suite applications, students should also sign in with their DOE student account.

More Information

As more guidance on helping students with connectivity becomes available, updates will be made on the Support Students with DOE iPads page on InfoHub.